Forward Deployed Engineer at Coval

THE ROLE You'll sit at the intersection of our product and our customers, deeply embedded with the teams building the most advanced voice AI agents in production today. Some days that means writing code. Other days it means shaping evaluation strategy. Every day it means making customers wildly successful. • Build bridges. We call them that internally: the integrations, connectors, and quality-of-life features that make Coval click for a specific customer or use case. You'll ship fast, validate whether it belongs in the core product, and move on. • Hunt for friction. You're in the product every day alongside customers. You'll find the sharp edges before anyone else and either fix them yourself or work with engineering to eliminate them. • Shape the product roadmap. You're the closest person to real customer needs. You'll translate what you see into what we build. Not by writing tickets, but by forming opinions and advocating for them with prototypes and data. • Be a voice AI evaluation expert. You'll develop opinionated eval strategies, learn from the teams building production-grade agents, and bring that knowledge back into the platform. The balance shifts depending on the account