Customer Success Manager at Vitalize

You’ll work directly with the founders to own success, ROI, and executive relationships across our largest customers (6–7 figure accounts, thousands of patient beds). You’ll start as a hands-on IC— deep in accounts, data, and escalations— while building the systems that ensure our customers win, renew, expand, and become long-term champions. As we scale, you'll be responsible for building out the team. Hospitals still run their most important operations—staffing, labor planning, and capacity—on paper, spreadsheets, and guesswork. The result: thousands of wasted hours, millions in unnecessary labor spend, and frontline teams stretched thin. Vitalize replaces this with intelligent, automated staffing operations. Our platform gives clinical leaders real-time decision support to reduce manual work, lower labor costs, and unlock patient capacity across the enterprise. Labor accounts for ~60% of hospital costs, and our research shows over 20% of that spend is preventable. By proactively aligning labor supply with patient demand, Vitalize helps health systems operate more efficiently, safely, and sustainably. We’re building the core operating system for hospital workforce operations—compe