Founding Support Engineer at Velt

Velt’s platform is trusted by industry leaders including Pendo, Heygen, Runway, Lambdatest and is shaping the way users collaborate and work together online. We are looking for a passionate Solutions Engineer to support our customers. Your work will power critical experiences on world-class products and brands. Great communication skills ; able to explain tech clearly to anyone. Experience in a tech role helping customers (e.g., Solutions Engineer, Tech Support). Strong problem-solving skills for tough technical issues. Skilled in frontend tech (JavaScript/TypeScript, React) , APIs, and web technologies. A genuine passion for helping customers succeed . Good at managing multiple tasks in a fast-paced setting. Excited to use AI to automate customer experiences and how we work. Give top-notch technical support and solve customer issues quickly. Write sample code (React, TypeScript) and build customer demos. Work with customers to design and set up solutions that fit their systems. Guide new customers through technical onboarding for a smooth start. Create and update clear technical guides and documentation , using AI tools to help. Use AI and new tech to automate support, code, and s