AI-Native Customer Success Manager at Soff

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role You will join our team as our first hire Customer Success Manager . You’ll be working closely with the whole team - founder, engineers, ops - to ensure our customers get value quickly and are widely successful with our product. You'll be the glue between customers and engineers. Own the entire relationship with assigned clients, including gathering requirements, onboarding, account configuration, implementation, training, adoption, retention, satisfaction, even delight Establish customer relationships as a trusted advisor to help ensure the continued value of Soff’s products and services Develop and maintain customer-success strategies and best practices to accelerate customer time to