Software Engineer (Senior) at ShortLoop

ShortLoop builds high-reliability AI phone agents that autonomously manage conversations for automotive dealerships. These agents book service appointments, qualify leads, and integrate deeply into dealership workflows - requiring tight SLAs, fault-tolerant systems, and fast, context-aware reasoning. As a software engineer on the team, you will design, scale, and evolve the infrastructure that powers these real-time Agentic AI systems. This role is highly cross-functional and involves substantial ownership of system behavior, architecture, and execution. Leading design and implementation of real-time communication and conversation systems. Scaling the infrastructure for our Agentic AI pipelines (LLMs, tools, decision loops). Owning major backend components - from API surfaces to integration layers to data persistence. Architecting cloud-native systems with a focus on resilience, latency, and cost efficiency. Shaping engineering practices, performance monitoring, testing strategy, and deployment processes. Collaborating directly with the founding team to align architecture with product roadmap. Supporting integrations with dealership management software and task automation workflows