Customer Success Manager at Sendblue

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue. What You’ll Do: Customer Onboarding : Lead smooth and impactful onboarding experiences that set customers up for long-term success. Retention Strategy : Design and execute strategies to minimize churn and improve customer retention. Relationship Building : Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support. Request Management : Ensure customer requests are addressed efficiently by coordinating with internal teams. Advocate for Customers : Represent customer needs and feedback within Sendblue to inform product development and business strategy. Insights and Reporting : Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction. Upsell Opportunities : Identify and recommend new product features or upgrades that al