Customer Success Manager / Sr Manager at Ridecell

Ridecell’s vision is to move the world better. We have a long history of innovation in the mobility and fleet space, from early days running ridesharing, to powering the carsharing platforms for mobility service operators like BMW, Renault, AAA, and Toyota; to more recently expanding into intelligence and automation solutions for large scale fleets with customers like Arval and Merchants. Ridecell’s Customer Success Manager is a true customer advocate - growing customer relationships from implementation, throughout each lifecycle phase. CSMs serve as the primary liaison between the internal Ridecell team and external stakeholders. They are able to identify, rationalize and communicate customer needs and problems. They are able to empathize, mentor and problem-solve in any circumstance. The ideal candidate is enthusiastic, tech savvy, and passionate about providing an exceptional experience for every customer. Personal characteristics of individuals who have proven to be a good fit in our dynamic environment include strong strategic thinking skills, an entrepreneurial mindset, the ability to build rapport with customer executives, and a willingness to roll up their sleeves and execu