Customer Success Manager at Reframe (Glucobit)

About Reframe Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We’re on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives. At Reframe, we believe recovery and transformation look different for everyone and so does great support. That’s where you come in. About the Role We’re looking for a Customer Success Manager who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job , thrives on helping others, and feels energized by the small wins that create big impact. As a core member of our support team, you’ll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience. What You’ll Do Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and