Customer Engineer at Rally UXR

Role at a glance What: As our first Customer Engineer at Rally, you’ll set Enterprise customers up for technical success, serve as the go-to technical expert on the CX team, and act as a technical resource in pre-sales conversations to help close deals. Impact: You’ll free our product team from technical consulting load, accelerate Enterprise onboarding, and help the world’s most user-centric companies unlock Rally’s full potential. Team: You’ll join our Customer Experience team and partner closely with our CTO, CS Lead, Sales, and Engineering. Work style: Fully remote within the US, async-first collaboration, with regular customer calls and occasional in-person onsites. About Rally UXR Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Our platform automates participant recruitment, outreach, screening, scheduling, consent, and incentives — so teams can spend more time learning from customers and less time wrestling with manual workflows. We’re now building the next chapter: an AI-native research platform with agents that handle the full research lifecycle. Our Recruitment Agent autonomously handles ever

Details

equity range: US / CA / Remote (US; CA)
experience: 3+ years
job type: Full-time
job url: https://www.ycombinator.com/companies/rally-uxr/jobs/MyC8cO4-customer-engineer
location: Full-time
role: at a glance What: As our first Customer Engineer at Rally, you’ll set Enterprise customers up for technical success, serve as the go-to technical expert on the CX team, and act as a technical resource in pre-sales conversations to help close deals. Impact: You’ll free our product team from technical consulting load, accelerate Enterprise onboarding, and help the world’s most user-centric companies unlock Rally’s full potential. Team: You’ll join our Customer Experience team and partner closely with our CTO, CS Lead, Sales, and Engineering. Work style: Fully remote within the US, async-first collaboration, with regular customer calls and occasional in-person onsites. About Rally UXR Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Our platform automates participant recruitment, outreach, screening, scheduling, consent, and incentives — so teams can spend more time learning from customers and less time wrestling with manual workflows. We’re now building the next chapter: an AI-native research platform with agents that handle the full research lifecycle. Our Recruitment Agent autonomously handles every step of participant recruitment, from outreach and screening to scheduling and incentives. Trusted by teams at Google, Adobe, Figma, GitLab, Webflow, and others. Backed by Y Combinator, Stage 2 Capital, and Canapi Ventures. About the team Our Customer Experience team is a highly collaborative, user‑obsessed group focused on making research smoother for both our customers and their participants. We work closely with UX Researchers, Research Ops leaders, designers, and product managers at some of the world’s most user‑centric companies. We use Rally to build Rally - talking to our own users frequently, running studies on our platform, and feeding insights straight into the roadmap. We favor small, empowered teams, high ownership, and a tight feedback loop between customers, product, and enginee

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Rally UXR