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Pylon is a Series B, AI-native B2B company building the next generation of customer support. Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence. This is a massive market with incumbents that weren’t built for AI-first workflows. Series B, $51M raised Series B, $51M raised Backed by a16z, BCV, General Catalyst, Y Combinator Backed by a16z, BCV, General Catalyst, Y Combinator 90 employees 90 employees Offices in San Francisco and New York City Offices in San Francisco and New York City Manage and coach a team of 6-10 Account Executives Manage and coach a team of 6-10 Account Executives Help build, document, and scale our sales playbooks (commercial and upmarket) Help build, document, and scale our sales playbooks (commercial and upmarket) Drive consistent execution across inbound and outbound motions Drive consistent execution across inbound and outbound motions Partner closely with leadership to refine segmentation, quotas, and process Partner closely with leadership to refine segmentation, quotas, and process Lead deal reviews, pipeline inspection, forecas