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Pylon is a Series B, AI-native B2B SaaS company building the next generation of customer support. Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence. This is a massive market with incumbents that weren’t built for AI-first workflows. Series B, $51M raised Series B, $51M raised Backed by a16z, BCV, General Catalyst, Y Combinator Backed by a16z, BCV, General Catalyst, Y Combinator 90 employees 90 employees Offices in San Francisco and New York City Offices in San Francisco and New York City Own full-cycle sales for large, complex B2B accounts Own full-cycle sales for large, complex B2B accounts Source a portion of your own pipeline through strategic outbound Source a portion of your own pipeline through strategic outbound Sell to post-sales, support, and success leaders at larger organizations Sell to post-sales, support, and success leaders at larger organizations Lead multi-threaded discovery, exec-level conversations, and longer sales cycles Lead multi-threaded discovery, exec-level conversations, and longer sales cycles Run proof-of-value trials and clos