Customer Success Manager at Pylon

Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time. We’re backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List . Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build. What you'll do Host calls with customers to help them onboard, learn best practices, educate them about new features, etc. Host calls with customers to help them onboard, learn best practices, educate them about new features, etc. Help stand up a customer success motion and everything that comes with it Help stand up a customer success motion and everything that comes with it Identify customers who are not using the product as expected and engage with them Identify customers who are not using the product as expected and engage with them Dogfood Pylon for our customer success processes Dogfood Pylon for our customer