Customer Solutions Engineer at Popl

Team: Customer Success Location: Remote, USA | Reports to: Head of Customer Success Popl is building the first In-Person Marketing Platform—replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work—fast. You won’t manage a book of business like a traditional CSM. Instead, you’ll be a technical Swiss Army knife : joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most. This role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team