Customer Success Lead at PointOne

PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our CS team to keep up with overwhelming demand. You have 3+ years of experience in customer success, account management, or client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS. You have: A passion for building deep, trusted relationships with customers Excellent communication and problem-solving skills Experience managing B2B customers with complex workflows or integrations A proactive mindset — you don’t wait for problems to be reported; you anticipate them Experience working with product and engineering teams to represent the voice of the customer The ability to distill and