Customer Support at Paasa

We’re looking for someone who cares deeply about customer experience, moves fast, and notices the small things others miss. At Paasa, customers trust us with global investing, cross-border money movement, tax reporting, and high-value portfolios. Support is not a back-office role here — it is a core part of the product experience. Manage customer conversations across Intercom, email, WhatsApp, and calls Resolve support tickets with speed, clarity, and empathy Work closely with operations, engineering, and advisory teams to troubleshoot issues Help customers with onboarding, remittances, deposits, withdrawals, tax reports, and platform navigation Escalate bugs and operational issues with detailed documentation and reproduction steps Maintain high-quality internal documentation and FAQs Identify patterns in customer feedback and proactively improve workflows Support HNI and global investing customers with professionalism and precision Ensure SLAs and response quality standards are consistently met Extremely high attention to detail Strong written and verbal communication skills Clear, concise, and professional communication style Ability to stay calm under pressure and handle sensiti