Support Engineer at Nest Genomics

Nest Genomics is transforming how healthcare systems offer genomic services. Our platform delivers a turnkey solution to implement genomic-based programs in everyday care, from patient identification to long-term management. Nest is implemented in major health systems and hundreds of clinics across the country, and we’re just getting started. We’re hiring a Support Engineer to serve as the technical bridge between our customers, their patients, and our product team. This is a high-impact, cross-functional role for a technically-minded professional with a background in life sciences who enjoys deconstructing complex problems and ensuring our software performs flawlessly in clinical environments. It’s a great fit for someone with experience in genetics or clinical research—such as a Genetic Counselor (GC), Genetic Counseling Assistant (GCA), or Research Coordinator—who has a natural aptitude for technology and wants to work at the intersection of genomics and software engineering. How You’ll Contribute Be the front line for customer support - Respond to customer questions, troubleshoot issues, and help ensure customers have a smooth and positive experience using the Nest platform. Cr