Provider Success Manager at Loula

We're hiring Loula's founding Provider Success Manager — the first person dedicated to making sure every doula who joins our network feels supported, set up for success, and genuinely excited to work with us. This is a high-ownership role at a company that's still early enough that you'll shape how this function is built. You'll design the systems, write the playbooks, and set the standard for what great provider success looks like at Loula — then run it day to day. You'll own onboarding end-to-end, serve as the primary point of contact for our doula community, and be a key voice internally on how we can make our providers' experience better. You'll be joining a small, mission-driven team where your judgment will be trusted, your ideas will shape how we grow, and your care for providers will ripple out to the families they serve. Lead onboarding calls that set doulas up for success from day one — walking them through the process with clarity, patience, and genuine care. Lead onboarding calls that set doulas up for success from day one — walking them through the process with clarity, patience, and genuine care. Review onboarding applications and proactively help providers clear hurd