Senior Customer Relationship Manager at Landeed

About the Role The Senior CRM Operations Manager is a pivotal role responsible for ensuring every customer requisition new or existing — is managed with speed, accuracy, and transparency. You will serve as the primary bridge between our stakeholders and customers, leading the online operations team, managing upsell performance, and coordinating end-to-end customer success workflows across online and offline teams. This role is based in Hyderabad and relocation is mandatory. Candidates from anywhere in India are encouraged to apply. We are looking for someone who brings strong communication skills, an operational mindset, a customer-first attitude, and the ability to hold multiple stakeholders accountable to timelines and targets. Key Responsibilities 1. Stakeholder Communication & Customer Sucess Updates Maintain daily communication with stakeholders regarding new property requisitions providing timely status updates and resolving queries proactively. Track the progress of existing customer requisitions ensure stakeholders are informed of every milestone, delay, or update in real time. Build and sustain strong stakeholder relationships through consistent, professional, and transpar