Fullstack Software Engineer at Intryc

We are building the future of performance management in customer experience roles with AI. The workforce today is evolving fast, and customer-facing roles are now blended: human and AI. Customer support quality and training have always been a challenge - the last department to get budget, always viewed as a cost center, always strained for resources. And yet it’s always been the moment of truth: when the rubber hits the road, the first impression a customer has of the product and the company they chose to trust. Quality standards have always varied, with far fewer resources than actually needed. Understaffed but mighty CX teams have operated on a best-efforts basis for years—but this is no longer necessary with AI. Resources become infinite, but risks and complexity increase too. Our mission is to build the Performance Management layer for Human and AI CX Teams. Intryc is trusted by multi-billion dollar companies and fast-growing startups like Deel.com , MaintainX, Preply, Blueground, Fyxer AI, Ziina, and more. Our customers use Intryc to automate ticket, call, chat, and email scoring, streamline pattern and insight gathering and summarisation, and create and assign training module