Customer Enablement Manager at Instrumentl

Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that. Instrumentl is a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring a Customer Enablement Manager , reporting to the Head of Customer Success, to create and deliver educational experiences for customers at every stage of their journey. You’ll be an advocate for our customers from onboarding through driving new engagement, gathering product feedback, and ensuring product adoption — scaling our CS efforts as Instrumentl grows. What you'll do: Customer Education & Onboarding Build and deploy educational materials that improve customer onboarding, product adoption, and awareness of Instrumen