Founding Account Manager at Hadrius

You are a proactive, relationship-driven operator ready to own a multi-million-dollar book of business end to end - this includes onboarding, activation, adoption, renewal, and expansion. Your mission is to be a premium partner from kickoff to renewal: drive measurable value quickly, protect the base with world-class retention, and expand Hadrius across each customer’s compliance stack. You’ll be the primary post-sale point of contact from day one, guiding implementation alongside our FDE/Implementation team, ensuring fast time-to-value, and then multi-threading to executive stakeholders to grow the account. This role blends trusted advisor, program manager, and revenue owner. You’ll work directly with the founders to deliver outstanding outcomes while building the playbooks that let us scale. First week Ramp on our ICP, value proposition, Hadrius platform, pricing/packaging, and roadmap. Learn onboarding/implementation flows, CRM hygiene standards, and communication playbooks. Shadow kickoffs, QBRs/EBRs, and renewal calls; document objections and success patterns. Begin owning a small set of accounts to establish relationships and success plans. First month Fully own onboarding an

Details

equity range: New York, NY, US
experience: 3+ years
job type: Full-time
job url: https://www.ycombinator.com/companies/hadrius/jobs/qamGYNJ-founding-account-manager
location: Full-time
role: You are a proactive, relationship-driven operator ready to own a multi-million-dollar book of business end to end - this includes onboarding, activation, adoption, renewal, and expansion. Your mission is to be a premium partner from kickoff to renewal: drive measurable value quickly, protect the base with world-class retention, and expand Hadrius across each customer’s compliance stack. You’ll be the primary post-sale point of contact from day one, guiding implementation alongside our FDE/Implementation team, ensuring fast time-to-value, and then multi-threading to executive stakeholders to grow the account. This role blends trusted advisor, program manager, and revenue owner. You’ll work directly with the founders to deliver outstanding outcomes while building the playbooks that let us scale. Responsibilities First week Ramp on our ICP, value proposition, Hadrius platform, pricing/packaging, and roadmap. Learn onboarding/implementation flows, CRM hygiene standards, and communication playbooks. Shadow kickoffs, QBRs/EBRs, and renewal calls; document objections and success patterns. Begin owning a small set of accounts to establish relationships and success plans. First month Fully own onboarding and activation for assigned accounts. Hit fast time-to-first-value (target under one week) and secure testimonials for newly onboarded clients within 30 days of go-live. Build stakeholder maps and executive alignment; set QBR cadences with clear success metrics. Create 90-day renewal/expansion plans for any relevant accounts; open and progress qualified expansion opportunities. Partner with Sales/FDE teams to remove blockers First 3 months and beyond Own and protect a multi-million ARR book with best-in-class gross/net retention. Drive strong net revenue retention via cross-sell, seat/usage expansion, and disciplined price uplifts. Build and manage a rolling expansion pipeline with clear next steps, close plans, and reliable forecasting. Execute renewals end-to-end (strategy

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Hadrius