Customer Service Agent at GoSats

About GoSats GoSats is India's simplest onramp to assets. We help lakhs of Indians convert their everyday spending into Bitcoin and Gold - building long-term wealth through a habit they already have: spending money. Backed by Konvoy , Y Combinator, Accel and others, we recently closed our $5M Series A and are scaling rapidly toward becoming the default wealth-building tool for mainstream India. Role Description This is a full-time remote role for a Customer Service Agent. The Customer Service Agent will handle direct communication with customers to address inquiries, resolve issues, and ensure customer satisfaction. Responsibilities include delivering an excellent customer experience, managing customer support tickets, and maintaining a professional and empathetic approach during interactions. The role involves working collaboratively with the team to enhance customer service processes and meet performance goals. Qualifications * Strong communication skills in English and Hindi * Friendly, patient, and customer-focused approach * Good problem-solving skills and willingness to learn * Ability to handle multiple tasks and stay organized * Comfortable working remotely and independentl