Customer success at Gojiberry AI

GojiberryAI is building the GTM Brain for small sales teams. We help companies detect high-intent leads on LinkedIn and turn them into qualified meetings automatically. We're growing fast and looking for a Customer Success Manager to help our customers get the most value from GojiberryAI. You'll be the main point of contact for our largest accounts, helping them achieve results, solve challenges, expand usage, and become long-term customers. This is a fully remote role. Manage relationships with our highest-value customers Lead onboarding calls and help new customers launch successfully Run regular success reviews and strategy calls with customers Respond quickly to customer questions and support requests Identify opportunities to improve adoption and increase customer results Work closely with customers to optimize their outreach strategy Coordinate with product and engineering teams to resolve issues and communicate feedback Proactively identify expansion opportunities, additional seats, and account upgrades Build strong relationships with decision-makers and key stakeholders Help reduce churn and increase customer retention Excellent communicator and relationship builder Comfort