Customer Care Executive at Enerjazz

Job Title: Customer Care Executive Location: Delhi NCR Department: Customer Experience Reporting To: Customer Support Manager Enerjazz is hiring a Customer Care Executive who will be the first point of contact for our existing battery customers. You will handle outbound support calls, payment reminders, and feedback collection while ensuring customers feel respected, supported, and guided. Make outbound calls to customers for payment reminders, service checks, and feedback. Greet customers politely and professionally as the Enerjazz brand voice. Provide clarity on payment dates, payment modes, and late fee rules. Update all call outcomes in the CRM/Google Sheets. Record customer issues and escalate them to relevant teams. Maintain accuracy in payment status updates. Follow scripts and SOPs during calls. Achieve daily/weekly call volume targets. Maintain high levels of politeness, patience, and professionalism. Clear Hindi communication; polite and customer-friendly tone. Basic computer knowledge (CRM, Sheets, WhatsApp workflows). Ability to handle repetitive calls without dropping quality. Experience in customer service or telecalling. Experience in collections, loans, or EMI-based