Operations Agent at doola

About doola doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures. About the Role The Operations Agent is a key member of the Operations team responsible for ensuring timely and accurate processing of customer orders across doola’s suite of services. This includes everything from business formations to compliance filings. You’ll work closely with the Customer Service team to ensure client satisfaction, identify bottlenecks in workflows, and contribute recommendations to improve efficiency and quality. This role is ideal for someone detail-oriented, process-driven, and passionate about delivering a great customer experience through operational excellence. Key responsibilities Process customer orders and service requests accurately and on time, ensuring all required information is complete Monitor order queues and prioritize tasks to meet internal SLAs and customer expectations Colla