Customer Success Manager, Scale at Centralize

At Centralize, we're building the GPS for navigating trust in complex deals — the relationship intelligence platform redefining CRM in the AI era. Webflow, Intercom, Brex, Cognition, LangChain, and Cresta use us to close their largest deals. We've grown 5x in the last year and accelerating. We just raised a Series A led by NEA and we're about to bring Centralize to the world: a public launch, self-serve signup, and the start of an enterprise revenue category becoming a household name. You'll join as an early member of the Customer Success team, partnering directly with our Head of Customer Success to shape how we onboard, educate, and support customers at scale. You'll own a portfolio of mid-market and growth-stage customers while leading onboarding, implementation, and adoption, creating scalable customer success playbooks, running trainings and business reviews, and driving product adoption, retention, and expansion. Compensation: $100,000 -115,000 Customer Ownership Serve as the primary point of contact for a portfolio of customers, owning their outcomes end-to-end Serve as the primary point of contact for a portfolio of customers, owning their outcomes end-to-end Manage onboard