Customer Success Manager at Assembly

Learn about us and our openings here: https://www.assembly.com/jobs As our first Customer Success Manager, you will report to the CEO and work closely with him and our Support and Sales team on client onboarding, retention, upsells, and overall customer satisfaction. We’re looking for someone entrepreneurial, scrappy, and proactive who’s willing to dive into different parts of the business as needed (like handling a sales demo when our schedule is slammed). This role is ideal for someone who wants to be on the ground floor of a scaling startup and build processes that will shape the future of our customer success function. You’ll own upsells and retention. You’ll be responsible for growth and happiness within our existing account base, focusing on renewals and expansion. You’ll own upsells and retention. You’ll be responsible for growth and happiness within our existing account base, focusing on renewals and expansion. You’ll manage key accounts. You’ll handle all accounts above a certain MRR threshold — developing strong relationships, understanding their business, and proactively addressing their needs. You’ll manage key accounts. You’ll handle all accounts above a certain MRR th