Customer Success at Arva AI

Location: In person, Central London, 4–5 days in office Type: Full-Time NB: We are able to sponsor visas Arva AI is revolutionising financial crime intelligence with our cutting-edge AI Agents. By automating manual human review tasks, we enhance operational efficiency and help financial institutions handle AML reviews, while cutting operational costs by 80%. As our first Customer Success hire, you'll own the post-sale relationship with our financial institution clients — ensuring they get maximum value from Arva's platform, driving retention, and feeding real-world insight back into the product. You'll be operating at the intersection of compliance, AI, and enterprise relationships in a fast-moving early-stage environment. About the Role As Customer Success, you will: Own the end-to-end customer relationship post-onboarding, from initial deployment through to expansion and renewal. Become the internal voice of the customer — synthesising feedback from compliance teams and translating it into actionable product insight. Partner closely with Sales, Product, and Engineering to ensure customers achieve measurable outcomes and that Arva delivers on its promises. What You'll Do Onboardin