Customer Care Representative, AUS at Arketa

The Role: Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represents the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a Bonus 💃🏻 Note: We are looking for a shift for candidates in Australia or candidates that are available to work in that timezone below: Shifts require: Sunday - Thursday: 7pm EST - 3:30am EST / 9am - 5:30pm AEST Tuesday - Saturday: 7pm EST - 3:30am EST / 9am - 5:30pm AEST What You’ll Do: Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries Guide new Partners once they have finished onboarding and help with migrations Troubleshooting and problem solving quickly to deliver fast responses Turn grumpy folks into our biggest fans using empathy, transparency, and de-esca