Customer Experience Specialist at Alaan

As a Product Operations/Customer Experience Specialist at Alaan you will live at the intersection of operations, customer experience, and technical support. Product Operations Specialists are tasked with helping everyday users use our products to the fullest by providing support and deep technical knowledge. Due to the extensive client exposure, this role is also in a prime location to create content about our products and work with our Design and Engineering teams to improve them. What you'll do Build relationships with users, by being the first point of contact for Customer interaction (Whatsapp, Email, Phone) Understand the needs of Customers and propose solutions to meet those unique business needs Proactively and diligently follow up on issues raised by Customers Thoroughly understand product and expense processes on the Customer side and make improvement suggestions Balance autonomy in solving problems with awareness of escalation necessities Work cross-functionally to improve the product/experience for the Customer Be the product expert to the Customer and the Customer expert to the product team Help Alaan continuously improve the way it serves its Customers What we are look