Head of Customer Success at AiPrise

AiPrise is building the global compliance operating system for modern fintechs, marketplaces, banks, and platforms. We are trusted by leading financial institutions and process millions of onboarding decisions across KYC, KYB, AML, fraud, and monitoring. We are past figuring out product market fit. We are now scaling complex, global customer operations at speed. Every new customer we onboard is a high stakes, high complexity lift. Compliance teams are trusting us with their core regulatory workflows. Time to onboard is our north star, and operations is where that is won or lost. We are looking for a Head of Operations who can: Turn a growing customer base into a world class operational machine Turn a growing customer base into a world class operational machine Operate at founder level depth across onboarding, support, and success Operate at founder level depth across onboarding, support, and success Scale operational thinking across teams, regions, and customer tiers Scale operational thinking across teams, regions, and customer tiers Obsess over clarity, velocity, and customer outcomes Obsess over clarity, velocity, and customer outcomes This is a builder, leader, and operations b